---
title: Why did I not receive my EnrolHub welcome email?
description: Discover what to do if you cannot find your EnrolHub welcome email, including checking spam, contacting support, and resetting your password.
---

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# Why did I not receive my EnrolHub welcome email?

Check your quarantine folder first, as sometimes these can be sent to spam.

If you still cannot find your welcome email, please contact **support@ucdpa.ie** and we will send you a new one.

If you have already chosen your own password and are having trouble accessing an existing account, please see our [**How do I reset my EnrolHub Password?**](https://knowledge.ucdpa.ie/help-centre/how-can-i-reset-my-enrolhub-password?hsLang=en-ie) article instead.

*Please note: This article is for L&D Managers and HR Mangers working at companies using EnrolHub. If you are a learner on a programme, you can access your course through the **[Learning Management System](https://knowledge.ucdpa.ie/help-centre/how-do-i-login-to-my-lms-learning-management-system?hsLang=en-ie)** (LMS), not EnrolHub.* 

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