Why is my LMS account access blocked/suspended?

Failed payments will trigger the automatic suspension of your LMS account.

Learners must ensure that the card balance is sufficient when the instalments are due. If a payment fails due to insufficient funds or any other issue with the payment card, you will be notified via email and a scheduled attempt to charge the card a further 8 times will be made again within 7 days.

Your access to the UCD Professional Academy Learning Management System (LMS) will be suspended until the outstanding amount is paid in full. 

While suspended, you will lose LMS access, including all course materials.

Once the overdue payment is settled, access to the LMS will be reinstated within one hour after the successful payment is received.

Please note, that loss of access to the course content due to non-payment of fees will not be considered as sufficient grounds for an academic deadlines extension.

Please ensure that your instalment payments are up to date and, if necessary, top up your card balance. You can use your Stripe Customer Portal link to manage your payment method and settle any outstanding instalment invoices.